HP support, Hewlett Packard printer, 5510 all in one printer, Technical support?
*** See Update Below ***
Here is a video of a soldier in Iraq who called HP technical support and was told he would have to pay for assistance. The printer is a HP 5510 all in one printer.
Perhaps you feel as I do that HP needs to be contacted with our concerns.
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA 94304-1185 USA
Phone: (+1) 650-857-1501
Fax: (+1) 650-857-5518
Open 8:00 a.m. to 5:00 p.m. Pacific Time, Monday – Friday.
Thanks to commenter LM.
*** Update June 11, 2010, 8:05 PM ET ***
The following comment was posted by J.P. Szambelan
2010/06/11 at 7:40 pm
“HP resolved this customer’s issue in 2006. And for years, HP has offered active duty U.S. military personnel free phone support for products both in and out of warranty. Here’s some history and context regarding the video: http://bit.ly/97a8UF”
The link provides this information:
“Some History and Context Regarding the HP Soldier Video
06-10-2010 05:18 PM – last edited on 06-10-2010 05:19 PM
I consider myself a lucky man. I’ve had the great opportunity to dedicate nearly my entire career (more than 25 years and counting!) to working for one of the greatest technology companies in the world. HP is a part of my life – my friends and family all know I am proud to be a member of this team, and of my particular passion for helping customers.
So, when in 2006, a video surfaced of a U.S. soldier in Iraq taking his frustrations with an HP support policy out on his printer – you can imagine how that resonated with me and within HP. This video seems to be reaching a new audience as many of my colleagues have had it forwarded to them by family members, friends and co-workers in recent weeks.
I was compelled to write this post because many do not realize that when HP received this “message to HP tech support” we quickly reached out to this soldier and resolved his issue. And for years now, HP has provided free phone support for all active duty U.S. military personnel, even if the product is out of warranty.
I continue to be extremely proud of the company I work for and was particularly proud of our response to this customer’s feedback. ”
Citizen WElls 
My HP stills prints but will not scan or make copies anymore.
Only a year old.
Lexmark and Epson not much better
PLASTIC
I can only dream that I could do the same to my useless computer equipment that malfunctions.
Pete
It is not HP’s fault. This is the way the government contracts are written. Most of the bazilllion$ hammers, bazillion$ coffee makers, bazillion$ toilet seats, etc. are of similar origin.
It is a calculated risk. In order to supposedly reduce costs and mitigate risk, the government negotiates a Fixed Price for a lot of things. Some make sense, some don’t. In the end, the government contractor may lose money on some things and make money on other things.
The contracts are written in such a manner that both the government and the contractor end up financially sound in the context of the entire contract. Each individual line item or price point is not the issue.
The government also controls quite closely the detailed technical content of products and parts, and the types and levels of service.
If the contractor strays from these controls, they not only risk losing the important revenue, but incurring penalties for faulty pricing or being out-of-spec.
Sorry folks – but that is the way the bureaucratic juggernaut rolls.
HP resolved this customer’s issue in 2006. And for years, HP has offered active duty U.S. military personnel free phone support for products both in and out of warranty. Here’s some history and context regarding the video: http://bit.ly/97a8UF
J.P. Szambelan
If you paid attention to the HP response, they corrected his problem after he posted the video. What they did is not mentioned at all but you can infer that they replaced the printer for free and set up the free support line for active duty military overseas whether the product is in or out of warrenty. In my opinion, the only reliable HP printer ever made thas their Desk Jet 500. Mine worked for 10 years until a move and the jets clogged up. Now they are pretty much disposable because new ink costs almost as much as the printer with ink. Meaning they are no longer designed for any meaningful service life.